Within 60 days
We are happy to restring your mala for free if it breaks within the first 60 days because in all honesty, we use really strong stranded wire and sound jewelry-making techniques so it shouldn't be breaking. You'll need to send it back to us using a prepaid, insured, traceable delivery service and mail your package to the address below. We'll restring it and then mail it back to you at our expense. Please email us at email@example.com so we know to look out for it and mail to:
4636 Providence Road
Gurnee, IL 60031
After 60 days
After 60 days, we're happy to restring your mala for a fee of $25 (plus tax if you live in Illinois).
You can arrange to repair your mala at our website. Just add the Mala Repair to your cart and check out. Then send your mala using the method and to the address in the preceding section.
Have a question not answered above? Email us at firstname.lastname@example.org.